{"id":85862,"date":"2021-12-30T10:30:00","date_gmt":"2021-12-30T08:30:00","guid":{"rendered":"https:\/\/www.bondora.com\/blog\/?p=85862"},"modified":"2021-12-30T10:30:00","modified_gmt":"2021-12-30T08:30:00","slug":"2021-top-questions-support-team-highlights-more","status":"publish","type":"post","link":"https:\/\/goandgrow.eu\/en\/blog\/2021-top-questions-support-team-highlights-more\/","title":{"rendered":"Temiloluwa&#8217;s pick of 2021&#8217;s top questions, support team highlights &amp; more!"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Hi there, I&#8217;m Temiloluwa from Bondora&#8217;s Investor Relations team. Every month, I share the most-asked questions from other investors to keep you in the know. In lieu of my regular post, I&#8217;d like to reflect on 2021. And what a year it has been! I&#8217;ll highlight updates in the company and Investor Relations team, top questions for the year, and more. There&#8217;s no time to waste, so let&#8217;s get going!<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/www.goandgrow.eu\/blog\/wp-content\/uploads\/image-806.png\" alt=\"Temiloluwa joined Bondora in 2016 as part of the Investor Relations team. Now he leads this group of dedicated Associates.\" class=\"wp-image-85863\" \/><figcaption><em>Temiloluwa joined Bondora in 2016 as part of the Investor Relations team. Now he leads this group of dedicated Associates.<\/em><\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-let-s-crunch-some-numbers\"><strong>Let&#8217;s crunch some numbers<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;ve reached several milestones this year thanks to you! There are more than 180,000 customers who have invested over a half a billion euros and received \u20ac60 million in returns \ud83c\udf89 And these numbers continue to grow daily.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>&#8220;Thank you for your support and trust in Bondora. Without you, this could not be possible.&#8221;<\/strong><strong><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Happenings at Bondora in 2021<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It has been an eventful year here at Bondora:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Second office in Tartu. <\/strong>Our team of Superstars is growing faster than ever. To support our new Bondorians, we opened a second office in Tartu, Estonia.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>New Go &amp; Grow app. <\/strong>After much anticipation, we released the new and improved Go &amp; Grow app. But we aren&#8217;t finished yet! Expect more features in the app over the next few months.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Relaunch of the Spanish originations market. <\/strong>In early 2020, we decided to slow originations to a sustainable level due to much economic uncertainty caused by the global pandemic. After more than a year, the Spanish originations market was relaunched in September.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Highlights within the team<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Over the course of 12 months, change is to be expected. And we experienced a lot of it!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last year, we announced that Kristianne was expecting and in March, she welcomed baby Nora! After completing an internship with the Marketing team, she officially joined them as a Social Media Specialist. She still helps us out with videos from time to time, so you will still see her around!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Also in March, Suule joined us to support your queries in Estonian and German. We&#8217;ve been more than thrilled to have her, and she&#8217;s been a great addition to our team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After 7.5 years with Bondora, Kairi departed from the company. We were sad to see her go, but wish her the best of luck in her new role.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I became the new Head of Investor Relations. I&#8217;m excited to continue to support our investors and provide first-class service.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.goandgrow.eu\/blog\/wp-content\/uploads\/image-807.png\" alt=\"The Investor Relations team at an axe throwing event.\" class=\"wp-image-85869\" \/><figcaption><em>The Investor Relations team at an axe throwing event.<\/em><\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Top Questions of the year<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We answered over 20,000 support queries this year, and you all had a lot of great questions! The most popular questions were related to the Go &amp; Grow payment limit, portfolio bid size, and account verification.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here are the links to the top questions post from this year:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.goandgrow.eu\/blog\/your-top-5-questions-in-january-answered\/\">January<\/a>, <a href=\"https:\/\/www.goandgrow.eu\/blog\/your-top-5-questions-in-february-2021-answered\/\">February<\/a>, <a href=\"https:\/\/www.goandgrow.eu\/blog\/your-top-5-questions-in-march-answered\/\">March<\/a>, <a href=\"https:\/\/www.goandgrow.eu\/blog\/your-top-5-questions-in-april-answered\/\">April<\/a>, <a href=\"https:\/\/www.goandgrow.eu\/blog\/your-top-5-questions-in-may-answered\/\">May<\/a>, <a href=\"https:\/\/www.goandgrow.eu\/blog\/your-top-5-questions-in-june-2021\/\">June<\/a>, <a href=\"https:\/\/www.goandgrow.eu\/blog\/your-top-5-questions-in-july-2021-answered\/\">July<\/a>, <a href=\"https:\/\/www.goandgrow.eu\/blog\/top-5-questions-in-august-2021-answered\/\">August<\/a>, <a href=\"https:\/\/www.goandgrow.eu\/blog\/top-5-questions-in-september-2021-answered\/\">September<\/a>, <a href=\"https:\/\/www.goandgrow.eu\/blog\/your-top-5-questions-in-october-2021-answered\/\">October<\/a>, <a href=\"https:\/\/www.goandgrow.eu\/blog\/top-5-questions-in-november-2021-answered\/\">November<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you can&#8217;t find the answer on our <a href=\"https:\/\/www.goandgrow.eu\/blog\/\">blog<\/a> or <a href=\"https:\/\/support.goandgrow.eu\/en\/\">Support site<\/a>, send us your question! It may be featured in a future post.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Support times during the holiday season<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Over the holiday season, we may be slower to respond to your queries due to public holidays:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">31 December &#8211; working until 14:00 (EET)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Can&#8217;t wait? Find the answer to your question on our <\/em><a href=\"https:\/\/support.goandgrow.eu\/en\/\"><em>Support Site<\/em><\/a><em>.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What an exciting year! From all of us, we&#8217;d like to thank you for choosing Bondora. We hope that you have a Merry Christmas and a Happy New Year. We&#8217;ll see you in 2022!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hi there, I&#8217;m Temiloluwa from Bondora&#8217;s Investor Relations team. Every month, I share the most-asked questions from other investors to keep you in the know. In lieu of my regular post, I&#8217;d like to reflect on 2021. And what a year it has been! I&#8217;ll highlight updates in the company and Investor Relations team, top [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":85863,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[117],"tags":[102,103],"class_list":["post-85862","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bondora-news","tag-bondora","tag-english"],"acf":[],"featured_image":null,"categories_names":["News"],"category_name":"News","_links":{"self":[{"href":"https:\/\/goandgrow.eu\/en\/wp-json\/wp\/v2\/posts\/85862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goandgrow.eu\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/goandgrow.eu\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/goandgrow.eu\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/goandgrow.eu\/en\/wp-json\/wp\/v2\/comments?post=85862"}],"version-history":[{"count":0,"href":"https:\/\/goandgrow.eu\/en\/wp-json\/wp\/v2\/posts\/85862\/revisions"}],"wp:attachment":[{"href":"https:\/\/goandgrow.eu\/en\/wp-json\/wp\/v2\/media?parent=85862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/goandgrow.eu\/en\/wp-json\/wp\/v2\/categories?post=85862"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/goandgrow.eu\/en\/wp-json\/wp\/v2\/tags?post=85862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}