![\"Top](\"https:\/\/www.goandgrow.eu\/blog\/wp-content\/uploads\/Top-questions-from-investors-in-May-Bondora-1024x552.jpg\")
<\/figure><\/div>\n\n\n\nStarting as an assistant, I\u2019ve worked across several departments within Bondora, and I\u2019m now leading our Investor Associate\u2019s team. We strive to give first-class customer service to all of our investors. Here\u2019s a little overview of the commonly asked questions during September. Happy reading.<\/p>\n\n\n\n
1. Do you plan to release an app?<\/strong><\/h2>\n\n\n\nYes – it is planned toward the end of the year. Initially, it will be only for an exclusive number of existing Go & Grow investors.<\/p>\n\n\n\n
Creating an app was actually one of the ideas that stood out from many that our investors have submitted via Wishlist over the past year. In our last monthly overview, we told you about Wishlist<\/a> and the recent improvements to it. It\u2019s now even more convenient to submit, track, and upvote the ideas.<\/p>\n\n\n\nAhem. Feel free to submit yours – we\u2019d love to get your help to create a better platform for all investors! <\/p>\n\n\n\n
2. Are loans issued by the platform, or via originators\/intermediates?<\/strong><\/h2>\n\n\n\nUnder the legal structure which Bondora operates, the loan originator can only be Bondora. This means that Bondora issues all loans itself and doesn\u2019t use intermediates.<\/p>\n\n\n\n
3. How can I change\/cancel my recurring payment plan?<\/strong><\/h2>\n\n\n\nYou can change your subscription or stop your recurring payments anytime you wish. To review your current recurring payment plan and change it:
1- Click the \u2018Add money\u2019 tab from the left menu and select the card icon:<\/p>\n\n\n\n
![\"Add](\"https:\/\/www.goandgrow.eu\/blog\/wp-content\/uploads\/Add-money-tab-Bondora-1024x260.png\")
<\/figure><\/div>\n\n\n\n2 – You will be given the option to make changes\/deactivate it.<\/p>\n\n\n\n
![\"Bondora](\"https:\/\/www.goandgrow.eu\/blog\/wp-content\/uploads\/Bondora-confirmation.png\")
<\/figure><\/div>\n\n\n\n3 – And it’s done!<\/p>\n\n\n\n
4. I invested 1000\u20ac in the first 30 days of my Bondora account, but the person who referred me didn\u2019t get the 5% of referral bonus (50\u20ac) that I see under my \u201cInvite Friends\u201d tab, but 25\u20ac and I also received 25\u20ac. Is this an error?<\/strong><\/h2>\n\n\n\nWe have different referral incentives in use, which are assigned randomly.
This means that you and your friend might have different incentives.<\/p>\n\n\n\n
In this scenario – if you<\/strong> refer someone to Bondora, you\u2019ll get 5% of whatever they invested within their first 30 days since registering. However, the person who referred you had a different incentive applied to their account. For more details, please double-check the exact terms that apply from the Terms and Conditions, below the ‘Invite Friends’<\/a> page.<\/p>\n\n\n\n5.\nCan I open an account for my family members \u2013 e.g., children, grandparents?<\/strong><\/h2>\n\n\n\n
Ahem. Feel free to submit yours – we\u2019d love to get your help to create a better platform for all investors! <\/p>\n\n\n\n
2. Are loans issued by the platform, or via originators\/intermediates?<\/strong><\/h2>\n\n\n\nUnder the legal structure which Bondora operates, the loan originator can only be Bondora. This means that Bondora issues all loans itself and doesn\u2019t use intermediates.<\/p>\n\n\n\n
3. How can I change\/cancel my recurring payment plan?<\/strong><\/h2>\n\n\n\nYou can change your subscription or stop your recurring payments anytime you wish. To review your current recurring payment plan and change it:
1- Click the \u2018Add money\u2019 tab from the left menu and select the card icon:<\/p>\n\n\n\n
<\/figure><\/div>\n\n\n\n2 – You will be given the option to make changes\/deactivate it.<\/p>\n\n\n\n
<\/figure><\/div>\n\n\n\n3 – And it’s done!<\/p>\n\n\n\n
4. I invested 1000\u20ac in the first 30 days of my Bondora account, but the person who referred me didn\u2019t get the 5% of referral bonus (50\u20ac) that I see under my \u201cInvite Friends\u201d tab, but 25\u20ac and I also received 25\u20ac. Is this an error?<\/strong><\/h2>\n\n\n\nWe have different referral incentives in use, which are assigned randomly.
This means that you and your friend might have different incentives.<\/p>\n\n\n\n
In this scenario – if you<\/strong> refer someone to Bondora, you\u2019ll get 5% of whatever they invested within their first 30 days since registering. However, the person who referred you had a different incentive applied to their account. For more details, please double-check the exact terms that apply from the Terms and Conditions, below the ‘Invite Friends’<\/a> page.<\/p>\n\n\n\n5.\nCan I open an account for my family members \u2013 e.g., children, grandparents?<\/strong><\/h2>\n\n\n\n
You can change your subscription or stop your recurring payments anytime you wish. To review your current recurring payment plan and change it:
1- Click the \u2018Add money\u2019 tab from the left menu and select the card icon:<\/p>\n\n\n\n
<\/figure><\/div>\n\n\n\n2 – You will be given the option to make changes\/deactivate it.<\/p>\n\n\n\n
<\/figure><\/div>\n\n\n\n3 – And it’s done!<\/p>\n\n\n\n
4. I invested 1000\u20ac in the first 30 days of my Bondora account, but the person who referred me didn\u2019t get the 5% of referral bonus (50\u20ac) that I see under my \u201cInvite Friends\u201d tab, but 25\u20ac and I also received 25\u20ac. Is this an error?<\/strong><\/h2>\n\n\n\nWe have different referral incentives in use, which are assigned randomly.
This means that you and your friend might have different incentives.<\/p>\n\n\n\n
In this scenario – if you<\/strong> refer someone to Bondora, you\u2019ll get 5% of whatever they invested within their first 30 days since registering. However, the person who referred you had a different incentive applied to their account. For more details, please double-check the exact terms that apply from the Terms and Conditions, below the ‘Invite Friends’<\/a> page.<\/p>\n\n\n\n5.\nCan I open an account for my family members \u2013 e.g., children, grandparents?<\/strong><\/h2>\n\n\n\n
This means that you and your friend might have different incentives.<\/p>\n\n\n\n
![\"Account](\"https:\/\/www.goandgrow.eu\/blog\/wp-content\/uploads\/Account-for-minors-Bondora.png\")
<\/figure><\/div>\n\n\n\n